CR
Charnel R

1 reviews | Active since Nov 2011

27 Nov 2019, 11:03

BE WARNED!

I am so upset and disappointed with Standard Bank right now, i could scream, I want to make sure that the public knows there personal details are def not SAFE!

Standard Bank sent my exact balance on my personal account to a stranger, meaning to a number not on my profile. No one EVER gave them permission to send any of my personal details, let alone my personal bank account balance to anyone other than me.

I have been on the phone with Standard Bank for most of this morning, being sent to one after the other department, and everyone says they cant help me, spoke to Jamiel Frazenurg and Theo in the transnational department and spoke to customer care, and when i asked Theo to put me through to the RIGHT department, he dropped the phone.

This is very unprofessional, and its a huge risk for me, i have lost all my trust in my bank to keep my information personal and protected.

I will definitely take this to further, i will not allow Standard Bank to throw around my personal details to everyone. PATHETIC!

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Replies (1)
Standard Bank
Standard Bank's reply27 Nov 2019, 16:06
Official
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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