Be prepared to wait if you want service from Std Bank

My long relationship with Standard Bank has become my ongoing nightmare. EVERY interaction with this bank has become painful. To simply get to talk to ANYONE with the real ability to assist me I must either - wait for an average of 30minutes on a phone call (at my own cost, as I only have a cellphone) - travel to a branch and wait for over an hour to see a consultant who will then phone another department (at least I’m not paying for the call) to seek help… an hour??? Really? My last experience we waited almost 2 hours in the branch…. How is that a great customer experience - and messaging is a joke… people who answer the messages I sent answer each of my message replies after 10-20 minutes making a message thread take 2-3 hours … and at the end of it? Please contact our call centre …. My latest issue… I bought airtime off the Standard Bank app - R65 for a 1GB data package for 7 days for Cell C. Only when it arrived it was a 300mb package for 30 days… not what I ordered. I messaged only to be told after 3 hours I need to call. I called 3 times… only to be cut off after waiting 30 mins and going through a security check process, and then speaking to a consultant who repeated My problem back to me over and over and over without an idea how to solve it. She then said she would send me a message to confirm she had escalated the issue… no message No one can tell me this is acceptable service from a critical business service like a bank… come on Standard Bank… I moved my insurance away from you because I needed to wait for over an hour each time I called to follow up on my insurance … now it seems that is the norm for the whole of Standard Bank… my advice, find a bank that answers your call within 3-5 Rings or go somewhere else… definitely not Standard at this time