IT
Ivan T

1 reviews | Active since Jul 2013

16 Jul 2020, 09:38

BE ALERT FOR THIS **** FROM STANDARD BAN****!

Some time ago I received a few sms from Standard Bank with regards to my vehicle insurance. The sms stated that Standard Bank required proof of my insurance as per my finance agreement. I did contact the number provided and I have to say was rather taken aback when I was informed that I was actually calling Hollard insurance.

The lady I spoke to gave me an email address to send the required documents which I promptly did that day.

A few weeks later I received an email from Standard Bank/Hollard insurance with attached insurance policy that had been taken out in my name. You can imagine that I was extremely angry about that.

I called Hollard/Standard Bank again and spoke to another lady to whom I forwarded the same documents I had previously already sent. She then called me back and confirmed receipt and sent me an email stating that the new policy would be cancelled and I would receive confirmation.

As yet I have still not received confirmation that the policy has been cancelled.

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Replies (2)
Standard Bank
Standard Bank's reply16 Jul 2020, 16:39
Official
Dear Ivan

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply23 Jul 2020, 11:10
Official
Dear Ivan

This matter is resolved, therefore this matter has been closed.

Kind regards 

Complaint Resolution Centre
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