SM
Shonique M

1 reviews | Active since Jul 2021

12 Sept 2023, 07:20

*****

What’s the problem with Standard Bank ***** no one gives and updates my Father has been told twice that he will be contacted and nothing has happened I’ve loaded a previous complaint on here and nothing has happened they tell you that you will be contacted and nothing my Father doesn’t even know how his gonna make with the further debt his incurring due to Standard Bank’s delay with feedback regarding money transferred out of his account when he doesn’t even have internet or cellphone banking.

0
Replies (2)
Standard Bank
Standard Bank's reply12 Sept 2023, 08:02
Official
Dear Shonique

This is not the level of service we strive for. 

We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

We will be taking a closer a look and will get back to you

Kindest regards, Standard Bank Hello Peter Team*** 
Standard Bank
Standard Bank's reply12 Sept 2023, 12:27
Official
Dear Shonique

Please note that the bank has been in contact with the customer at 12 pm today as requested by the account holder.

Final feedback has been provided. Kindly request for an update from the account holder.

Have a great day further.

Kindest regards, Standard Bank Hello Peter Team***