Bayside Branch Henry Abrahams
This is now review no 2 on the same incident.
I have written confirmation of my personal loan from the bank to assist me with the purchase of a new property.
I have gone through 2 prestige bankers, a business banker and eventually ended up with Mr. Henry Abraham's who could not access his whatsapp messages enough while I was trying to address the Hanis Print issue with him. As the Bank Manager, I found that pathetic, disrespectful and amateurish. I have been to Home Affairs 6 times, provided you with an original stamped copy and still there is a hold on this account.
Post our meeting you advised me that you would get back to me no later than 4pm the next day. It is now 1 week later to be exact. No emails or telephonic calls are accepted or returned.
Today I popped into the branch and Mr. Abrahams was available, when he became aware of my presence he all of a sudden became unavailable. Mr. Abrahams as the Bank Manager a bit of advice, even if you don`t like my face or race, my account still gets debited with banking fees on a monthly basis and whether you like it or not, I pay for a service and you will assist me when needed. As I may just be a number to Standard Bank, so are you as an employee.
I hold emails and messages from yourself, Laylah and Malcolm that on numerous occasions the matter would have been solved on several different days.
You may have used your clients money to upgrade and renovate your Bayside branch but you are a disgrace to the banking industry to say the least. I will keep posting reviews, visiting the branch until such time where I receive the service I pay for and feel that I can now also be treated not as a "White" non important client but as a client.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
