Bay Side Branch *********** service

I app**** for a cheque account online with Standard Bank. 3 days later, i received the sms to state that the card is ready for collection at Bay Side Branch. On getting to Bay Side Branch, it was told that the card that was delivered was the incorrect one and the card was cut up and the consultant stated that a new card was ordered. 5 days later, no response. On calling in to follow up with customer service, the consultant stated that no re-issue was ordered for the card and that the card that was delivered to the branch was correct. I again went to the branch and spoke to the branch manager, Dean. He advised me he cant help as the lady who does the account ordering was not there and i have to come back for a third time on Monday for assistance however Dean promised me that he will call me. Today is Monday and nothing. not a call, no sms. NOTHING! This is pathetic service not only from Standard Bank but their branch. You can close my application for the account as i wanted to move my business accounts over but with this level of service from management, they can keep their pathetic service.