SC
Silvia C
1 reviews | Active since Aug 2020
14 Mar 2025, 17:09
Battling to close bussines accounts
I have been trying to close 2 bussines accounts for over a week now. From STD HQ, to the Western Province devision, nothing not even an acknowledgement of my email with the forms attached. Bussines banker that was allocated to my account not even responding to an either than a non essential out office. This is the exact reason I am closing the accounts.
Shocking to say the least how they treat their customers, if I don't get a closure acknowledgement by this coming Monday I will be going all out on social media as yo STD shocking customer service.
Helpful (0)
Replies (4)0
Replies (4)
Standard Bank's replyOfficial
14 Mar 2025, 17:28Dear Silvia C,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2025, 17:28
Official
Dear Silvia C,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
SC
Silvia C's updateReviewer Update
14 Mar 2025, 17:48Good evening
Thank you for your response
How long will I wait, as I stated I want this closed by bussines hours 15:30 this Monday.
Regards
Thank you for your response
How long will I wait, as I stated I want this closed by bussines hours 15:30 this Monday.
Regards
SC
Silvia C's update14 Mar 2025, 17:48
Reviewer Update
Good evening
Thank you for your response
How long will I wait, as I stated I want this closed by bussines hours 15:30 this Monday.
Regards
Thank you for your response
How long will I wait, as I stated I want this closed by bussines hours 15:30 this Monday.
Regards
SC
Silvia C's updateReviewer Update
14 Mar 2025, 18:30No I am not comfortable giving that information on social media
Anieta DeJongh from STD HQ informed me to send the document and email to ***
Like I said I want this done by this Monday
Anieta DeJongh from STD HQ informed me to send the document and email to ***
Like I said I want this done by this Monday
SC
Silvia C's update14 Mar 2025, 18:30
Reviewer Update
No I am not comfortable giving that information on social media
Anieta DeJongh from STD HQ informed me to send the document and email to ***
Like I said I want this done by this Monday
Anieta DeJongh from STD HQ informed me to send the document and email to ***
Like I said I want this done by this Monday
Standard Bank's replyOfficial
14 Mar 2025, 18:40The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply14 Mar 2025, 18:40
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible.
We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***