RK
Rendani K
1 reviews | Active since Dec 2022
24 Jul 2024, 16:17
Battle to get my Credit Card delivered to the right address.
My Credit Card is due for replacement. The problem is to get it delivered to my Work Address since I work from home. CCD, the courier company, refused to deliver card because Standard Bank Credit Card devision has not provided the delivery address.
I tried calling Credit Card division 3 times and CCD Courier more than 4 times to get the delivery address changed with no success. Every time I call back I am told the address is not updated, it is still my residential address. Certainly that showed that I will not get the card anytime sooner. So I ended cancelling everything to have the card returned back to Standard bank because for sure I can sense a big level on incompetency dealing with this matter.
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
24 Jul 2024, 16:20Dear Rendani
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jul 2024, 16:20
Official
Dear Rendani
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
29 Jul 2024, 10:26Dear Rendani
Thank you for taking our call.
Kindly let us know should you need any further assistance on this matter.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly let us know should you need any further assistance on this matter.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Jul 2024, 10:26
Official
Dear Rendani
Thank you for taking our call.
Kindly let us know should you need any further assistance on this matter.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Kindly let us know should you need any further assistance on this matter.
Have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
30 Jul 2024, 11:14Dear Rendani
Our team unsuccessfully attempted to call you.
Please let me know whether the card was received.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let me know whether the card was received.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply30 Jul 2024, 11:14
Official
Dear Rendani
Our team unsuccessfully attempted to call you.
Please let me know whether the card was received.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team unsuccessfully attempted to call you.
Please let me know whether the card was received.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
RK
Rendani K's updateReviewer Update
31 Jul 2024, 10:21Dear Standard Bank
I did finally receive my Card and thank you.
Kind regards
Rendani
I did finally receive my Card and thank you.
Kind regards
Rendani
RK
Rendani K's update31 Jul 2024, 10:21
Reviewer Update
Dear Standard Bank
I did finally receive my Card and thank you.
Kind regards
Rendani
I did finally receive my Card and thank you.
Kind regards
Rendani
Standard Bank's replyOfficial
31 Jul 2024, 10:33Dear Rendani,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. \
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. \
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Standard Bank's reply31 Jul 2024, 10:33
Official
Dear Rendani,
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. \
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***
Our team would like to thank you for your patience while we resolved your matter.
We are so glad you have been assisted and would like to thank you for allowing us the opportunity to help. \
Please don’t hesitate to reach out to us should you need any further assistance.
Kindest regards,
Standard Bank Social Media Team
***