Basic service to business account

My wallet was ****** and I contacted my business banker finding out she was on maternity leave.<br> <br> I then requested another business banker to assist. I was assigned to a business banker who then told me the system is offline. I asked her to phone me back after explaining the issue I have. She confirmed per mail she would do that.<br> <br> Unfortunately this morning mailing her the \system"was still offline and she told me to go into the branch or dial a number who can assist.<br> <br> WHat is the purpose of paying a fee for a business banker ? I want my business banker not to be to lazy to do admin the day I have a crisis?<br> <br> In November 2015 I moved my personal account from standard bank due to NO SERVICE from my private banker.<br> <br> Is it maybe necessary to move all my business banking to another bank as well?<br> <br> """