Barbaric,********* not proffessional

I called standard bank and asked them if I can change my 72 months payment contact to 60 they decided to extend it more than 72 and add ridiculous interest without my consent. VAF has been a nightmare when it comes to service at first my account was in advance and I asked if I can you the advance money for next month payment but still was debited and struggled to get a refund. I dont know if its incompetence or ****iness attitude. This is so fustrating as we all trying to cut down but someone keeps adding interest. I regret having a loan with standard bank and wish another bank can settle my account because its truly a nightmare and nothing gets resolved but you keep getting unresolved issues Hello peter complaint reference ***, Automatic reply: FW: ref no# *** ,***.Can someone care to explain what is going on as this is fustrating and I am tired of going in circles