AM
Amavel M

1 reviews | Active since Sept 2011

07 Dec 2015, 13:47

BANKS Treats customers like *********?

On Thursday 12:00 i left KZN to Mozambique for business meetings lined up on Friday 4th. I crossed the boarder at Golela without any issues. After arriving at Goba boarder and getting the passport stamped, I presented the green registration document and was told i couldn't cross over without a letter from Standard Bank giving me permission. Imagine the sudden shock!!! They said it was a new requirement from this year, because I could cross over to Mozambique to sell my car and claim from the insurance!! This sudden shock, anxiety, frustration and panic was just too much. I raced to the second boarder and finally got through the 3rd boarder post, risking my life in those dark road with cattle and goats everywhere , and arrived at the hotel at 23:45. This is totally unacceptable, STANDARD BANK treating me like a ********, robbing me of my right to travel freely and denying me my rights while reserving all their rights to the hilt!!!!! What type of person would think up such a useless requests just to frustrate their customer? Standard Bank is so used to getting away with anything that everything else will go! when, where will Banks stop?

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Replies (1)
Standard Bank
Standard Bank's reply15 Dec 2015, 14:31
Official
Hello Scatman,

With reference to our telephonic conversation today, it was confirmed that detailed feedback was given to you.

Kind regards

Pearly James
Complaint Resolution Centre
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