Banks Standard +Absa ******s. Attorneys LGR+MacRobert? All unbelievable!!

Item: Standard Bank
Rating: 1
Author: Neilo G

When I was out of work. Standard Bank handed my loan to LGR Attorneys. I was not happy as I said I would pay as soon as I started a new job. It fell on deaf ears. A loan which I started repaying directly to my bank account number has now increased from around R60 000 to over R77 000 despite paying R1000 monthly and sometimes more when I can afford it? The interest charges are ridiculous. They wanted me to increase payment but I'm already paying 5000 for the other 5 accounts as well. This is only the one statement that I've seen. I've been begging and asking fir statements but nothing available from banks or LGR Attorneys or MacRobert Attorneys. At first there was a squabble about which attorneys are handling the payments. One of them was very abusive(LGR - they were sending threatening and abusive letters every month despite the fact that I was paying installments.) so I complained and with the help of LegalWise I was under impression that only one attorney would handle all five the accounts, but seems I was wrong because I received another threatening letter from LGR which were supposedly replaced by MacRobert!! This whole financial matter, including banks, Standard Bank, Absa bank, and the 2 attorneys seem to be simply ************ of the highest degree.

Helpful (0)

Replies (4)

Standard Bank's replyOfficial

09 Jun 2020, 12:03

Hello Neil

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply09 Jun 2020, 12:03

Official

Hello Neil

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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*** (fax)
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Neilo G's updateReviewer Update

09 Jun 2020, 12:20

I really hope so. This is an old account. We've been trying to pay regularly but instead of decreasing, it's actually increasing despite paying 1000 to 1500 per month. The interest charged is just unbelievable!! This is ****************!! I hope something is done about this?
Regards Neil Pyoos

Neilo G's update09 Jun 2020, 12:20

Reviewer Update

Neilo G's updateReviewer Update

09 Jun 2020, 12:34

Thanks for your response, but I'm not expecting much from your reply. The company who says they are dealing with my debt, says clearly that this interest rate originates from Standard Bank and that LGR (who is the only one which responded with one statement, thus far the others have not sebt a statement at all) said they are not adding any interest at all. Therefore I'm shocked that after years of paying, the account has instead increased from R60 000 to over R77 000 despite paying regularly every month. At the moment we are paying for 5 accounts, but only received one statement. In one other email to Standard Bank, we were told we have to pay from 100 per page to up to 500 per page just for a statement? And imagine if like us, we have 3 accounts with Standard and 2 accounts with Absa!! Of which we don't know which attorney is handling the cases? LGR or MacRobert!! Silence is golden from MacRobert side, at least LGR had the decency to send one statement? This is really a total mess. In between I still get reminders from both to pay, and this after it was decided and LegalWise is aware of this, that one attorney was supposed to handle these accounts? But, now it seems it isn't the case?

Neilo G's update09 Jun 2020, 12:34

Reviewer Update

Standard Bank's replyOfficial

11 Jun 2020, 13:06

Dear Neil

We confirm that the matter was dealt by our escalated team, our records shows that it was also logged with the Ombudsman for banking services and they will provide feedback.

Kind regards
Complaint Resolution Centre
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Standard Bank's reply11 Jun 2020, 13:06

Official