JB
Jean B
1 reviews | Active since Jul 2017
15 Sept 2020, 10:56
Banks poor service hide behind COVID-19
I have been in the queue for 90 minutes now at Fourways Crossing to do a pin reset as a private banking client. The service is atrocious. No u count cards in stock either. You are hiding behind COVID as an excuse for your shocking service. Pure inefficiency is what this is
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
15 Sept 2020, 16:28Dear Jean Bassett
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply15 Sept 2020, 16:28
Official
Dear Jean Bassett
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's replyOfficial
08 Oct 2020, 16:24Hello Jean
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
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Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply08 Oct 2020, 16:24
Official
Hello Jean
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
We confirm that the matter was adopted and dealt accordingly.
Kind regards
Complaint Resolution Centre
***
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