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nicola.prins nicola.prins

1 reviews | Active since Mar 2017

17 Mar 2017, 14:12

Banks playing God with other people's money

<p>On the 3rd of March I went to Capitec bank to transfer money from my account into my brother’s Standard bank account. The money never reached my brother as it was incorrectly deposited into someone else's Standard bank account. I was written 2 Hellopeter reviews made visits to the respective bank and numerous phone calls to both banks with no success. It seems neither bank is interested in helping me. I'm just getting the same response from both banks that it’s the other banks problem. Capitec says they don’t have the authority to recall the money from Standard bank. Standard bank says its Capitec's job to recall the money but neither bank is actually willing to really assist other than passing the buck to each other. I am appalled at the cavalier attitude of both banks towards my situation and don’t recommend either bank to any prospective clients</p>

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Replies (2)
Standard Bank
Standard Bank's reply20 Mar 2017, 08:57
Official

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply22 Mar 2017, 09:12
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 22 March 2017.

We appreciate your patience and understanding.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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