SR
Samantha R

1 reviews | Active since May 2020

22 May 2026, 09:37

Banks be better

I dont know who to complain about first. Capiec or standard bank...

I took out some loans with Capitec last year and until about 4 weeks ago they would go off when I got paid my salary on Friday morning. Now they come off at midnight, then standard bank comes and charges me "honoring fees" because they let payments come off before there is money in the account... and when calling Capitec to change the day the loans come off they tell me that they can't because my payslips say i am paid on Fridays... so I am just in a constant loop of being in negative standing with the bank at least once a week and being charged 30% of what I was supposed to pay in loans extra as honoring fees...

Banks, be better

0
Replies (1)
Standard Bank
Standard Bank's reply22 May 2026, 09:52
Official
Dear Samantha, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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