Banks are not for the poor

Item: Standard Bank
Rating: 1
Author: queen A

I had -0,5 cents in my account and was going to rectify it on Monday . To my surprise I’m chargers a honoring fee of R132 coz of 5 cents . Oh no Standard bank .

My rain payment didn’t go off due to my Safrican d/o been increased without my knowledge. I then deposited R40 and paid my Rain . Rain was paid by card details which went off immediately. Then I had a R9 left or so . The next day I saw R9 been charged. N I owe 0,5 That’s how the events went of my account. If I paid the 5 cents I won’t b having honoring fees of R132

This is so wrong in all levels . I’m struggle to survive . Now this 😳

Helpful (0)

Replies (2)

Standard Bank's replyOfficial

06 Dec 2021, 16:23

Dear Queen A

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards,
Complaint Resolution Centre
***
***

Standard Bank's reply06 Dec 2021, 16:23

Official

queen A's updateReviewer Update

21 Dec 2021, 06:34

My query still haven’t been resolved. It seems you are using different systems to us .
Awaiting speedy reply

queen A's update21 Dec 2021, 06:34

Reviewer Update

My query still haven’t been resolved. It seems you are using different systems to us .
Awaiting speedy reply