VM
Vincent M

1 reviews | Active since Oct 2016

08 Sept 2018, 11:54

Banks are not a place for leasure...suppose to be in and out...

M writing this writing this while waiting for my number to be called ticket No. 165. I missed placed my bank card but I needed cash so quick. I got in this new look of standard bank made. Really cool but not convenient at all. My expectation was... To Go to the counter and present my ID book and I will be serverd by tellers at the money counter. But M finding myself seating in this living room couch waiting. Nice look but not for someone who wants to be in and out at the bank. M not at the bank to seat and watch ?... M in the bank to go straight to the teller and get served. This is good for elderly person who wants to relax. But for me... It's a no.

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Replies (2)
Standard Bank
Standard Bank's reply09 Sept 2018, 02:38
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Sept 2018, 10:04
Official

Thank you for bringing your concerns to our attention.

Your concerns has been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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