WW
Wikus W
1 reviews | Active since Nov 2024
17 Dec 2024, 16:22
Banks are a joke
I have made a swift payment went into the bank today after making payment last week and the company saying they have not received it and standard bank saying it’s processed. Sent a email to them asking for a pdf proof of payment as that is all they except not the email from standard bank i have sent it past 12pm today but no reply the banks in this country is a joke they want your money but the service is non existent the staff not all but some at there branches dont care about helping they just there to get a salary every 2 minutes is tea time or lunch no wonder no none can help you when you need it.
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Replies (4)WW
Wikus W's updateReviewer Update
17 Dec 2024, 16:34The lines there are horrible you can wait for ever just to get something done the security guard walks around there like he is the owner or something and is very rude or thats just my experience
WW
Wikus W's update17 Dec 2024, 16:34
Reviewer Update
The lines there are horrible you can wait for ever just to get something done the security guard walks around there like he is the owner or something and is very rude or thats just my experience
Standard Bank's replyOfficial
17 Dec 2024, 16:59Dear Wikus,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply17 Dec 2024, 16:59
Official
Dear Wikus,
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention. As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
WW
Wikus W's updateReviewer Update
18 Dec 2024, 08:30Whell its day 2 all i have received is this generic email no one has attempted to contact me no wonder they advertise to be the best and a good bank but they are not they just want to take your money but when it comes to service there is nothing and also maybe thats y other banks mite be better because when im there to go to the bank all the other banks are already open from 8:30 but standerd bank is maybe to big to care about there small customers and maybe a phone call is to much to ask as i need to go back there today because the guy that changed my number for my otp and so on couldn’t even do that there are no more standards
WW
Wikus W's update18 Dec 2024, 08:30
Reviewer Update
Whell its day 2 all i have received is this generic email no one has attempted to contact me no wonder they advertise to be the best and a good bank but they are not they just want to take your money but when it comes to service there is nothing and also maybe thats y other banks mite be better because when im there to go to the bank all the other banks are already open from 8:30 but standerd bank is maybe to big to care about there small customers and maybe a phone call is to much to ask as i need to go back there today because the guy that changed my number for my otp and so on couldn’t even do that there are no more standards
Standard Bank's replyOfficial
18 Dec 2024, 08:53Dear Wikus
Our team is working on this matter.
Kindly be on the look out for further feedback.
We sincerely apologize for the delay
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is working on this matter.
Kindly be on the look out for further feedback.
We sincerely apologize for the delay
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply18 Dec 2024, 08:53
Official
Dear Wikus
Our team is working on this matter.
Kindly be on the look out for further feedback.
We sincerely apologize for the delay
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is working on this matter.
Kindly be on the look out for further feedback.
We sincerely apologize for the delay
Kindest regards,
Standard Bank Hello Peter Team
***