PL
Peter L

1 reviews | Active since Feb 2022

23 Jun 2022, 02:51

Banking services

I did not believe that it would happen again I tried to login to my online banking Guess what my password was blocked exactly as what happened with my “ Online share trading account “ How is this possible I had to visit the branch in Potchefstroom to resolve the problem. This not the only present problem Standard Bank is taking forever to credit two unauthorised purchases on my credit card. Another one Standard Bank not sending sms notifications for recent deposits into my current account Bank closing two of few atms in Potchefstroom. Ucount makes no sense if you compare points to very high credit card transaction charges Who are they fooling!!! Giving customers pens will not help We want “ Service “ Standard Bank you have lost the way. Most of your problems are I believe internet related where your attention needs to be directed

0
Replies (5)
Standard Bank
Standard Bank's reply23 Jun 2022, 07:23
Official
Good day Peter 

Thank you for bringing your concerns to our attention. 

This is not the level of service we strive for.

 We apologise for the inconvenience and undue frustration, this has caused. 
 Kindest regards, 

Standard Bank Hello Peter Team *** 

PL
Peter L's update23 Jun 2022, 09:13
Reviewer Update
I appreciate your response but I am looking for action to resolve what has occurred I am waiting patiently
Standard Bank
Standard Bank's reply23 Jun 2022, 11:10
Official
Good day Peter 

Thank you for posting your comment.

We greatly appreciate your continued support. 

Kindest regards, 

Standard Bank Hello Peter Team *** 



PL
Peter L's update24 Jun 2022, 08:56
Reviewer Update
Good morning Standard Bank. Your response is meaningless. I have been a client of the bank for many years possibly 50 years. Show me that you are serious about customer care by contacting me on *** to explain to me directly how you are going to resolve the various problems I have pointed out.
Standard Bank
Standard Bank's reply24 Jun 2022, 10:44
Official
Good day Peter

We hope you are well. 

We made an attempt to reach you on your mobile and sadly could not get hold of you. 

Please do advise when you are available to take our call.

Kindest regards, 

Standard Bank Hello Peter Team ***