********* banking practices ‼️

0n the 30th of June 2023 I mistakenly deposited money to someone who no longer works for me’s account which is also a Standard Bank account . I immediately visited the Vangate branch on the 3rd of July 2023 with everything including proof of payment. The whole process was explained of recalling the payment and the R310 fee for the process was deducted from my bank account immediately .I visited the Parow branch to enquire after 20 day’s waiting for the feedback but I was told nothing has been logged on my account I should go back to the branch. I decided to call my banker to enquire but to my surprise she also told me nothing has been logged on my bank account. I gave her all the details to enquire for me but up until today 4th of August 2023 I had to write another email enquiring about the feedback on my recall request . I got a reply saying the person’s account is empty ,of which I am not surprised because they gave her plenty of time to use my money . I logged my query on the 3rd of July 2023 and only got the feedback on the 4th of August 2023 for a paid process which I was told it will take 7 to 10 days . I am very disappointed with the treatment I got it was very unprofessional and I feel it’s all a money making scheme. It is now the 30th of August 2023 and still no response from Standard Bank .