Banking Oombudsman has been contacted

I had requested via the standard bank for a debit order for my standard bank funeral cover to be suspended for the month of July. Well, not only did the debit order go off, but the service has been disgusting. I have been in contact with your social media team, no feedback, they just ignore! I spoke to 6 agents, yes 6 agents on your Standard Bank app and no one could assist, AL they could do was transfer, sometimes not even transferring, just ending the chat. I have a personal banker, boom, 3 emails to him, no response.

I have now gone to the banking ombudsman, if this is how long it takes to get help, imagine I pass away, my family will never get the money in time for a funeral with this terrible service.

I don't want my policy anymore, I will rather go somewhere else. Like I am looking at other banking institutions as I have no faith in Standard Bank.

I want:

1. My reversal and refund of July's money. 2. My reversal and refund for June's money. 3. The policy canceled

If this is not completed and done by 12pm. I am taking this further as legally I had already requested rhe suspension and you still took the money.