1 reviews | Active since May 2016
Banking nightmare at Standard bank
My son had a Standard Bank account but was told that he had to upgrade it to a student account because he is 17. The bank said I would have to come in another day to open it because it was too close to closing time. We returned twice and on third time had to wait more than an hour to see a consultant. We were eventually sent to consultant who took more than an hour to process the account because she couldn't operate the computer or system as she was a trainee. The banking system is archaic, ineffective and completely lacks customer service
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***