Banking made, not so simple.

I went in to the branch to change my account type, in the first day, I was asked to bring my pay slip even though my salary does go into this account. I go back the next day, having waited a while before being attended to at the front desk, I waited almost an hour before meeting with Rachel, on record was a copy of my passport and though I had my drivers licence, I was not helped, Rachel said she will check with her manager and get back to me and a while later, said she cannot help, without providing a solution, maybe doing a pre approval etc, if that's her way of being effective, it was pathetic, she evidently doesn't know about thinking out the box. I really hope that I never have to go to that branch again.