Banking incompetence

On monday 22 june i recieved an electronic transfer from standard bank to my standard bank account. I tried paying accounts and transferring the money to my savings account but could not transact on the account. I phoned my manager and he informed me that the account was with legal for beeing overdrawn with R3000 and it would take 2 to 3 days to resolve. On thursday he let me know that the block has been lifted. I still coulld not access the account. On friday the 26th i was informed that it would take another 24hrs to re activate electonic banking. I arranged with my manager for him to transfer the money to one of my other accounts. At around 11.17 i sent the letter. It is now 15. 03 and the transfer has still not been done and i cannot get hold of anybody. I have never experienced such utter incompetence. I have reported it to the ombudsman and std bank complaints to no avail. Hein momberg ***