AB
Alta B
1 reviews | Active since Mar 2020
16 Mar 2020, 13:12
Banking *****
Are there any legal representatives out there that are taking on collective cases against banking institutions whose negligence in respect of clients amounts to *****? We are expected to use astronomically expensive share numbers to log complaints with disinterested call desk operators, or email *** where the bank doesn't even acknowledge receipt of your emails.
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
16 Mar 2020, 23:35Dear Alta Botha
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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*** (fax)
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Standard Bank's reply16 Mar 2020, 23:35
Official
Dear Alta Botha
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
***
*** (fax)
***
AB
Alta B's updateReviewer Update
17 Mar 2020, 14:59The reply received from Standard Bank is just lip service and insults the integrity of the aims of this public forum.
Standard Bank you certainly are not taking your customers seriously when your contact email address per your bank statement is returned by *** because it couldn't be found... Refer below
Standard Bank you certainly are not taking your customers seriously when your contact email address per your bank statement is returned by *** because it couldn't be found... Refer below
---------- Forwarded message ---------
From: <***>
Date: Tue, 17 Mar 2020, 12:33
Subject: Undeliverable: Fwd: Bought Eskom Electricity and token with number not received
To: <***>
From: <***>
Date: Tue, 17 Mar 2020, 12:33
Subject: Undeliverable: Fwd: Bought Eskom Electricity and token with number not received
To: <***>
Delivery has failed to these recipients or groups:
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
AB
Alta B's update17 Mar 2020, 14:59
Reviewer Update
The reply received from Standard Bank is just lip service and insults the integrity of the aims of this public forum.
Standard Bank you certainly are not taking your customers seriously when your contact email address per your bank statement is returned by *** because it couldn't be found... Refer below
Standard Bank you certainly are not taking your customers seriously when your contact email address per your bank statement is returned by *** because it couldn't be found... Refer below
---------- Forwarded message ---------
From: <***>
Date: Tue, 17 Mar 2020, 12:33
Subject: Undeliverable: Fwd: Bought Eskom Electricity and token with number not received
To: <***>
From: <***>
Date: Tue, 17 Mar 2020, 12:33
Subject: Undeliverable: Fwd: Bought Eskom Electricity and token with number not received
To: <***>
Delivery has failed to these recipients or groups:
***
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
The e-mail address you entered couldn't be found. Please check the recipient's e-mail address and try to resend the message. If the problem continues, please contact your helpdesk.
Standard Bank's replyOfficial
03 Apr 2020, 17:25Dear Alta Botha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply03 Apr 2020, 17:25
Official
Dear Alta Botha
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***