banking *****

I had money fraduently tranferred from my account on the 2nd of March and immediately called standard bank ***** line, who told me that an investigation would be conducted and in 6 days time l would get a responce. Today is the 20th of March and since then no outcome has been reached, and each time l call the ***** line, after being responded to at least 10 minutes later, am either told that the ATM department had delayed with the some documents or your case is being escalated and someone will get back to you within 48.<br> <br> This has happened 4 times, and no one gets back to me. Today l called and spoke to Anna at 1455 who resfused to give me call reference number insisting that its the same as the ***** case number (***)