1 reviews | Active since Jun 2015
BANKING FEES
I have just checked my account print outs and am slightly confused as to why I am paying so much in banking fee's. I had one of your consultants come and see me at my home to help set up my current account. I specifically asked him if I would be billed for both the savings and the current account and he guaranteed me that I would only be billed the R95 per month for the plus option current account. I have now seen that I have been billed for both savings and current account, with an extra R25 fee for electronic transfer. PLUS!! A R120 honouring fee on my current account. Why has my account gone into the negatives?! I was never informed that this would happen. And what the hell is an honouring fee?! So in total, I have been charged R276,83 in banking fees this month. COMPLETELY UNACCEPTABLE!! I would much sooner change banks than deal with this kind of irritation.
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
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Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
