Banking details

Greetings,<br> <br> I sent an email beginning of last month regarding the change of banking details and date of debit order. I received an email to confirm this was done., only to find that the debit order date was changed and not the banking details. I once again submitted the details so my debit order can go off but it never. Yesterday 02 September 2015 I called the customer rehabilitation as my wife was phoned and asked when will the outstanding amount be paid as the debit order did not go off. The agent once again gave me the old bank account details which they are still debiting for my home loan. I gave the correct details, once again, and was told that the debit order will go off on 02 September 2015. As today, Standard bank are still debiting the old account and nothing was changed. I spoke to team leader Mark today and he has now said the debit order will go off tomorrow. In the mean time we look like bad payers and have to pay fees because Std bank keep debiting the wrong account. WHAT IS SO DIFFICULT STANDARD BANK. CAN YOU NOT FOLLOW A SIMPLE INSTRUCTION!!!