Banking card and internet were blocked

On the 28th December I received an sms saying that an forex amount of R 108.02 went thru my account. I called the number on the sms ( ********** 107). They could not help with the query, asking if I did an international payment. I told them yes as it was my daughter-in-law's birthday on the 10th December 2018. I did the transfer to my son's Westpac account in Australia for an amount of AUD150.00 Rand value R1550.63.

The amounts below were charges for that transfer; TERESA BIRTHDAMA18341ZA ********** -252.00 on 07.12.2 ********** 4145TT ********** ********** SC0326 -129.17 on 12.12.2018

Then this is the amount went thru my account: ********** 5TT ********** ********** SC0197 -108.02 on 28.12.2018

I got no answers they just told me I have to go to a branch to sort it out. I went to the bank at Bayside on the 29th December to sort this out. The lady at enquiry counter 24 told me to phone the ***** department, they let me call from the branch. I called and were told to get an debit card to use in the mean time while they look into the payment. The lady at the enquiry counter help me to activate the debit card for internet banking. She activate all my beneficiaries and we thought that all were okay. When I tried to pay an account my payment would not go thru, with my son's help we activate the debit card again on my cellphone but no success. On Monday the 31st December my son and myself went to the Bayside branch again to sort the internet payments out. The lady at the enquiry counter 25, helped us to go into my cellphone to do the payment. Then she suggested that I call the ***** department and asked for a new cheque card because the one I have has been blocked and cannot use. The enquiry lady called the number and helped me to get to the right department and explain that I need a refund and have my card unblocked. I was put on hold and the enquiry lady went back to her desk. I hold on and this person ask if they can do a verification of my details, she asks my name and cellphone number and then the phone just went dead. I recall the number and spoke to someone else, I told her the story and she ask me to call someone from the branch to talk to her. I ask the same lady at counter 25 to talk to them, I then provide the person with all the reference numbers for these transaction. She put me on hold. When she came back on the phone she told me it were charges for another payment I did in November to the attorneys in Switzerland. Why could nobody tell me that in the first place all this drama could have been avoided. Then I ask about unblocking my phone, she told me only the branch can do that. I told her that I’m at the branch and they told me to call this department. The phone went dead, I went to the enquiry counter and thanked the lady for helping. She wanted to know if I got sorted and I told her no, I was so upset that I just left the bank. It’s month end I need to do payments and in eighteen days I’m going overseas and what to do. I’m so scared that when I ask for my credit card to be activated for overseas that I would not be able to use it overseas.