Banking Application

I am totally not happy with Standard Bank Customer Care Service. I could not log into my Stanbic banking application for a long time it keeps on telling me that the details I entered do not match with the details they have on their System. I went to Standard Bank branch on the 24th December 2021 to try solve this issue. The consultant calles the Customer Care. They had a very long conversation over the phone my banking app couldn't log me in. I was told to leave I will be contacted via call, I was not contacted I went to the branch again on the 7th January 2022. They consultant called the customer care again and seemed like my app is linked with another email address which needs to be removed so that I can be able to log in with my email address that I am currently using. I was told that by the 12th January 2022 that will be solved and I will be contacted to be informed on how to log into my Stanbic banking app but up until now I haven't been contacted and my app still not working. I miss so many things that I should do via app, I humbly beg the Standard bank team to work on my issue and thank them in advance