Banking App ***

<p>So after I've reported a lost card to the Lost or ****** Card Division a new card has been Issued.</p> <p> </p> <p>Having trouble using the Banking App I phoned ***for assistance.</p> <p> </p> <p>The lady told me to delete the App & Re-install to load the new Card No. This didn't work so after a while she told me that the new card hasn't been activated by the IT division. Which according to me is highly unprofessional.</p> <p> </p> <p>There is a division for lost or ****** cards, I pay for the services & the new card and I only run into problems, if a client reports a lost or ****** card you as serivce provider according to me has to make sure that everything is in place prior to issuing the client with a new card.</p> <p> </p> <p>I requested the matter to be communicated through to the IT division with High Priority. No feedback for a few days after they told me that someone will phone me, this all happend in the beginning of March. (Now 24 March)</p> <p> </p> <p>Verusckha Barlow sent me an email stating that I should open the App & delete the previous dashboard in order to upload the new card, I then rep**** and explained that the app was deleted and I can no longer get access to that dashboard and asked for her assitance ASAP in order to get the problem solved..... Now a week later no feedback.</p> <p> </p> <p>It seems that if one tries to take the long road and use patience you get nowhere, if you ask for something to be handled with High Priority still you don't get service.</p> <p> </p> <p>Has Standard Bank now commited to No service at all as a norm?</p>