NS
Ndumiso S
1 reviews | Active since Jul 2023
07 Mar 2025, 13:01
Banking app POP confirmation
I made a payment through the app to a FNB account money goes through and on the payment instructions I requests a proof of payment to be sent to my email address, because of the urgency this payment had on my assets position.
I process the payment, recieve and sms confirmation of the payment, check my account the amount has indeed gone off...but here I am waiting 2 ****en hours for POP to come through and when I call( wait 20 minutes plus to get assisted) I'm told that the POP will only be sent later on when the transaction is done..*** which other confirmation should I as client get to see the process has been done, why send the sms notification of payment made if it's not done?
****en swear to God if I loose my assets position, this will be reason enough for me to move my business elsewhere 😤
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
07 Mar 2025, 13:16Dear Ndumiso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2025, 13:16
Official
Dear Ndumiso
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
07 Mar 2025, 17:25Dear Ndumiso
Thank you for taking our call.
Please let us know as soon as the proof of payment has been received.
Kindly also rate my our service as soon as all is in order.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please let us know as soon as the proof of payment has been received.
Kindly also rate my our service as soon as all is in order.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply07 Mar 2025, 17:25
Official
Dear Ndumiso
Thank you for taking our call.
Please let us know as soon as the proof of payment has been received.
Kindly also rate my our service as soon as all is in order.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for taking our call.
Please let us know as soon as the proof of payment has been received.
Kindly also rate my our service as soon as all is in order.
Continue to have a great day further.
Kindest regards
Standard Bank Hello Peter Team
***
NS
Ndumiso S's updateReviewer Update
07 Mar 2025, 18:59I have finally recieved the POP now at 17h22, thanks to the consultant who took my query serious and with urgency.
NS
Ndumiso S's update07 Mar 2025, 18:59
Reviewer Update
I have finally recieved the POP now at 17h22, thanks to the consultant who took my query serious and with urgency.
Standard Bank's replyOfficial
08 Mar 2025, 08:37Dear Ndumiso
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2025, 08:37
Official
Dear Ndumiso
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
Excellent customer service is our priority, and we are happy that we met that mark!
Thank you for leaving an amazing review. It means the world to us and to our entire team!
We look forward to serving you again soon!
Kindest regards
Standard Bank Hello Peter Team
***
NS
Ndumiso S's updateReviewer Update
08 Mar 2025, 08:40The service I recieved from Thabisile Nxumalo was excellent as she made sure she directly calls responsible department and had them helping me while on the call and only dropped the call once all was sorted. If standard bank would employel more people like her,customer service will improve greatly.
Thank you so much Thabisile for even making a follow up call the next day of being helped to check if my car was not taken due to the inconvenience caused by not having that POP sent to my email address on time.
Thank you
Thank you so much Thabisile for even making a follow up call the next day of being helped to check if my car was not taken due to the inconvenience caused by not having that POP sent to my email address on time.
Thank you
NS
Ndumiso S's update08 Mar 2025, 08:40
Reviewer Update
The service I recieved from Thabisile Nxumalo was excellent as she made sure she directly calls responsible department and had them helping me while on the call and only dropped the call once all was sorted. If standard bank would employel more people like her,customer service will improve greatly.
Thank you so much Thabisile for even making a follow up call the next day of being helped to check if my car was not taken due to the inconvenience caused by not having that POP sent to my email address on time.
Thank you
Thank you so much Thabisile for even making a follow up call the next day of being helped to check if my car was not taken due to the inconvenience caused by not having that POP sent to my email address on time.
Thank you
Standard Bank's replyOfficial
08 Mar 2025, 08:53Dear Ndumiso
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Mar 2025, 08:53
Official
Dear Ndumiso
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you so much for your rating and your kind words.
We have sent your compliment to the relevant department so they can celebrate their win.
We appreciate you taking the time to share your excellent experience with us.
Kindest regards
Standard Bank Hello Peter Team
***