MT
MAY-LOUISE THOMAS

1 reviews | Active since Oct 2016

26 Nov 2020, 09:33

BANKING APP OF STANDARDBANK POOR SERVICE

I’m so frustrated with standard bank. My banking app is been a problem to log in. I phone them numerous times then I went into the branch. They put me on the line with their ***** department for long. I walk out cause it was a wasting exercise of be there for more than 2 hours. Then I went again the following day. I was help and then the app worked. Few days later when I tried to log in again I got denied because there was a new way of logging in now. I tried it did not work. It give a red massage that I must contact ***** department. Which I did and the guy said he will phone me back in an half an hour. I’m still waiting on the call back. I receive sms late when money is paid into my account. IM MOVING MY MONEY TO ANOTHER BANK. IM SICK AND TIRED OF STANDARDBANK. I LOST A LOT OF MONEY ON CALLS AND GOING INTO THE BRANCH 4 TIMES FOR THE SAME PROBLEM

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Replies (1)
Standard Bank
Standard Bank's reply26 Nov 2020, 15:40
Official
Dear MAY-LOUISE THOMAS

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed.

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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