PJ
Peter J
1 reviews | Active since Jun 2015
19 May 2021, 12:42
Banking app not compatible with Ipads
After receiving numerous marketing emails stating how good and simple the Internet banking app for tablet is, I decided to load it onto my Ipad. This app is not compatible with an Ipad, despite the fact that when you follow the link to apple store from the Standard bank website the app details specify that it is compatible with this model Ipad. I called the customer care center and they confirmed that the app is not compatible with Ipads. Very poor show for an international company the size of Standard Bank that they are unable to get the app to work on Ipads, are aware of this fact and still market the app as being compatible with Ipads which it is not. I sent an email to Standard Bank IB support and received no reply or reference number.
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Replies (3)PJ
Peter J's updateReviewer Update
19 May 2021, 12:54Following the non compatibility of the banking app with the Ipad, customer services suggested I do internet banking normally via the internet banking website. I tried this from my Ipad, but there is also a flaw here too. When you click on Transact you get a blank screen, no options or menu.
After trying several things I found that in Portrait view the options menu did display when you click on transact, but in Landscape view it does not. If you have a smart keyboard fitted to the Ipad as I do, it is difficult to work in portrait view.
Again I can't believe a company the size of Standard bank can't get things to work properly with an Ipad. One of the main reasons I got an Ipad was to be able to do banking etc. while being mobile.
After all the marketing emails from Standard bank that we have to suffer, it is a very poor show.
After trying several things I found that in Portrait view the options menu did display when you click on transact, but in Landscape view it does not. If you have a smart keyboard fitted to the Ipad as I do, it is difficult to work in portrait view.
Again I can't believe a company the size of Standard bank can't get things to work properly with an Ipad. One of the main reasons I got an Ipad was to be able to do banking etc. while being mobile.
After all the marketing emails from Standard bank that we have to suffer, it is a very poor show.
PJ
Peter J's update19 May 2021, 12:54
Reviewer Update
Following the non compatibility of the banking app with the Ipad, customer services suggested I do internet banking normally via the internet banking website. I tried this from my Ipad, but there is also a flaw here too. When you click on Transact you get a blank screen, no options or menu.
After trying several things I found that in Portrait view the options menu did display when you click on transact, but in Landscape view it does not. If you have a smart keyboard fitted to the Ipad as I do, it is difficult to work in portrait view.
Again I can't believe a company the size of Standard bank can't get things to work properly with an Ipad. One of the main reasons I got an Ipad was to be able to do banking etc. while being mobile.
After all the marketing emails from Standard bank that we have to suffer, it is a very poor show.
After trying several things I found that in Portrait view the options menu did display when you click on transact, but in Landscape view it does not. If you have a smart keyboard fitted to the Ipad as I do, it is difficult to work in portrait view.
Again I can't believe a company the size of Standard bank can't get things to work properly with an Ipad. One of the main reasons I got an Ipad was to be able to do banking etc. while being mobile.
After all the marketing emails from Standard bank that we have to suffer, it is a very poor show.
Standard Bank's replyOfficial
20 May 2021, 00:54 Hello Peter
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply20 May 2021, 00:54
Official
Hello Peter
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
PJ
Peter J's updateReviewer Update
31 May 2021, 08:50Good Day.
I see the internet banking issue on the ipad seems to have been resolved, thank you.
How do I find out if the banking app issues and compatibility with the Ipad have been resolved. I do not want to waste more time downloading and trying the app if the app is still not compatible with the Ipad.
I can not find any email support for the banking app and internet banking support (ibsupport@ standardbank.co.za) do not reply to my message.
I see the internet banking issue on the ipad seems to have been resolved, thank you.
How do I find out if the banking app issues and compatibility with the Ipad have been resolved. I do not want to waste more time downloading and trying the app if the app is still not compatible with the Ipad.
I can not find any email support for the banking app and internet banking support (ibsupport@ standardbank.co.za) do not reply to my message.
PJ
Peter J's update31 May 2021, 08:50
Reviewer Update
Good Day.
I see the internet banking issue on the ipad seems to have been resolved, thank you.
How do I find out if the banking app issues and compatibility with the Ipad have been resolved. I do not want to waste more time downloading and trying the app if the app is still not compatible with the Ipad.
I can not find any email support for the banking app and internet banking support (ibsupport@ standardbank.co.za) do not reply to my message.
I see the internet banking issue on the ipad seems to have been resolved, thank you.
How do I find out if the banking app issues and compatibility with the Ipad have been resolved. I do not want to waste more time downloading and trying the app if the app is still not compatible with the Ipad.
I can not find any email support for the banking app and internet banking support (ibsupport@ standardbank.co.za) do not reply to my message.