1 reviews | Active since Mar 2009
BANKING APP IS DISFUNCTIONAL AND CALL CENTRE STAFF ARE LESS THAN USELESS
I wanted to pay my Credit Card so tried to set it up using the Standard Bank Card as a beneficiary and my card number as a reference which I attempted to do numerous times only for the error to say I'm using an invalid reference - HELLO - THERE IS ONLY ONE CARD NUMBER THAT I CAN USE!!!
I subsequently called the Call Centre for assistance - 17minutes on a cellphone later and still no response as the call centre operator wasn't able to assist and kept having to put me on hold to ask the back office for assistane - WHY HAVE SOMEONE ANSWERING CUSTOMER CALLS IF THEY CAN'T ASSIST?????
Suffice to say - they can now wait for their money.
Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
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Thank you posting your comments.
We looking into your matter and will revert to you as soon as possible.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Ericka
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Ericka
Thank you once again for your posting.
I refer to our email correspondence with each other and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***