Banking App Frustrations

I am a faithful customer of Standard Bank who holds both personal and business accounts with the bank. Recently I lost my phone and bought a new one, thus having to reinstall the app on the new device so I can have banking in the palm of my hand again. As a passport holder, I struggled to reinstate my app on my new device because the bank's processes are not really user friendly, especially for passport holders. Although my app is not up and running, I am unable to make payments and as a business man, this is proving to be a very challenging matter for me as I constantly have to make atm withdrawals to make payments . I have been in contact with digital banking and the branch and was told this is due to digime and as a passport holder, I cannot be helped with the function, that I must wait for it to reset itself. I find this hard to accept as the bank has to make sure that their processes cater for all their clients, citizen or otherwise. I need someone to be in contact with me and resolve my issue because the bank will not reimburse all the monies I am losing in bank fees by having to daily withdraw from my accounts in order to make sure my business runs smoothly. Your immediate attention to this matter and resolution to my problem will be greatly appreciated.