BANKING APP FEATURES

As a foreign national I have banked with Standard bank for over 10 years but of late one gets the sense that they are downgrading service delivery for foreign nationals despite us paying for premium services as I am a Prestige Bank Account holder. This is evidenced mostly by the Standard bank App which Standard bank have systematically removed verification and functionality of some services using Passports and require a 13 digit ID. Standard bank are well aware that many of their customers do not use 13 digit IDs but still go ahead and deliberately implement these ID controls in the App making it impossible for Passport holders with accounts to effectively use the App and one is hence forced to go into the bank and wait long queues defeating the purpose of the banking App. If Standard bank have also rode the antiforeigner sentiment as a business they should let us know we find other banks that are willing to give us a full featured banking experience despite being foreign nationals. I find these actions by Standard bank despicable and borderline xenophobic.