NP
Nishal P

1 reviews | Active since Dec 2009

07 Dec 2021, 22:06

Banking App = Definition of Useless

The latest update of the app is the very definition of USELESS. The bank claims that the latest app has "made accessing Digital Banking easier and more secure"! It is so secure that the account holders cant even access it!!! The login details are no longer recognised. It no longer accepts finger print login! it asks to enter password and update the fingerprint method but an error comes up "something went wrong". Try to re-install the app - not a single of card numbers are recognised! Google App store reviews are flooded with complaints with the new app! No responses received to all the e-mail queries! Forget visiting the branches (there are so few these days after closing over 100 of them) and all are understaffed. I cannot wait in 4 hour long queues to get told to call the helpdesk! All the developers together with Adrian Vermooten, Lungisa and Sim should be sacked for creating this mess! Why to try fix something that was never broken?!

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Replies (2)
NP
Nishal P's update08 Dec 2021, 15:20
Reviewer Update
What is your definition of urgent?????????????????????????????????????????????????
NP
Nishal P's update13 Dec 2021, 17:10
Reviewer Update
NO response given to this complaint! Wasted another 1.5hrs at Clearwater branch where the consultant were on hold for over 30minutes even after claiming "they have branch access, their calls get answered" what a bunch of *****! Please sort this mess out so that I can close all my accounts and move to a reputable bank!!!!