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Jonathan S

1 reviews | Active since Apr 2016

17 Apr 2016, 11:04

Banking app and online banking sucks

I wanted to make an instant payment from my current account to a cell phone number. On the new internet banking website on my laptop there is no option or functionality to do this!!! On the old website their is functionality however when I logged in Standard Bank only sees my credit card and not my current account so I was once again not able to perform this transaction.<br> <br> Further more I phone Standard Bank on the number ***0 three times on Saturday afternoon. the first time I was told that you can use the new banking app to make instant payments from your cellphone only and not from the website. The guy kindly outlined the process for me. I followed his steps but was unable to complete the transaction after numerous attempts... each time I got to the stage where I got an otp number sms... inputted it and then on my phone it said \pay now\" but nothing happens after this stage... the app just hangs...<br> <br> the second time I phoned I was told that Internet banking staff don't work after 4pm on Saturday. I must call back during office hours.<br> <br> the third time I was told to use USSD. I followed the process but each time I got a message saying the Cell Phone banking is currently unava"

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Replies (1)
Standard Bank
Standard Bank's reply18 Apr 2016, 11:10
Official
Hello PeterParker101,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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