IP
ILZE P
1 reviews | Active since Aug 2021
21 Jul 2025, 12:03
BANKING APP
Hi. I called and was on the line for 26 minutes and still could not get through to an agent. I cannot get into the banking app. Every time I log in it gives me the " MANDATORY SECURITY UPDATE TRUST CALL". I have gone in the options its given and nothing is working. I uninstalled the app and re-installed and still I cannot pass the MANDATORY SECURITY UPDATE TRUST CALL. Get someone to call me to pass this screen
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
21 Jul 2025, 12:08Dear ILZE P,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply21 Jul 2025, 12:08
Official
Dear ILZE P,
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
We truly appreciate you bringing this to our attention.
Your feedback is invaluable to us, and we want to ensure that your issue is addressed immediately.
Please be assured that we are committed to resolving this issue as swiftly as possible and finding a solution that works for you. Our team will be in touch shortly to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jul 2025, 13:17Thank you for giving us the opportunity to address your concerns.
We’re pleased we could assist you, and we truly appreciate you taking the time to share your feedback.
Please be assured that your concerns have been carefully noted, and we will be engaging with the relevant team to ensure they are appropriately addressed.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re pleased we could assist you, and we truly appreciate you taking the time to share your feedback.
Please be assured that your concerns have been carefully noted, and we will be engaging with the relevant team to ensure they are appropriately addressed.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jul 2025, 13:17
Official
Thank you for giving us the opportunity to address your concerns.
We’re pleased we could assist you, and we truly appreciate you taking the time to share your feedback.
Please be assured that your concerns have been carefully noted, and we will be engaging with the relevant team to ensure they are appropriately addressed.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We’re pleased we could assist you, and we truly appreciate you taking the time to share your feedback.
Please be assured that your concerns have been carefully noted, and we will be engaging with the relevant team to ensure they are appropriately addressed.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
IP
ILZE P's updateReviewer Update
22 Jul 2025, 13:18Thank you Emma for calling and helping me. It's a relieve because I tried everything without even knowing what I was suppose to do and where to go.
IP
ILZE P's update22 Jul 2025, 13:18
Reviewer Update
Thank you Emma for calling and helping me. It's a relieve because I tried everything without even knowing what I was suppose to do and where to go.
Standard Bank's replyOfficial
22 Jul 2025, 18:10Good day Ilze,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jul 2025, 18:10
Official
Good day Ilze,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
22 Jul 2025, 18:11Good day Ilze,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply22 Jul 2025, 18:11
Official
Good day Ilze,
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***