'Bankers' or is it '****ers'

By looking at the reviews my business is clearly with the wrong bank. According to the banks standards there is a Business 'banker' for a lack of a better word, for each business. However these 'bankers' don't contact clients, follow up on requests or even handle requests. I need to close my business for 2-3 hours to go to the branch to speak to my business 'banker'. Surely business should say it all and that owners cannot just close their doors to go to the branch to sort stuff out for the business. Isn't this why the banks have started with 'bankers' to be contacted and who can assist with getting stuff sorted while the business owners can still keep their doors open during business hours. This is something that Standard Bank should definitely need to review and revise. And service level should be the same whether it is a small business or a multi million profit company. If my bank is not there to assist me with all the bank fees I pay every month then I will need to go find a bank who is willing and able to assist in taking my small business to the next level. My 'banker' is Xolani Makubane and his manager who answered the phone one time and now not answering. Not giving feedback on emails, not assisting in getting issues resolved. This is definitely not what I want from my bank.