Bank wont reimburse money ****** from my account

Item: Standard Bank
Rating: 2
Author: Nadia M

My card was cloned at Standard bank Durban North branch. R5400 was taken out of my account without my consent. I was then told that I will not be reimbursed because the original card and pin was used when I know for a fact it wasn't because I have my original card with me everyday of my life.<br> <br> The bank is so unhelpful.

Helpful (0)

Replies (1)

Standard Bank's replyOfficial

13 Jan 2016, 09:25

Hello Nadia950727,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply13 Jan 2016, 09:25

Official