Bank was unable to find drawer keys

Standard bank Money gram<br> - spent two hours waiting until they finish with the customer in front of me<br> - finally it was my turn,I was told the systems were down,so they unable to help<br> - I needed them to assist me by changing beneficiary name on money gram that I sent on 09/02 ,this particular person want me to change the beneficiary name to the same she uses on her I.D<br> - I suggested if they can make copies ,so I can leave them behind, when the systems are up and running ,they can be able to help me<br> - Fanex the lady who was helping at the bank told me i need to sign on the form the same form I filled on 09/02 when I sent the money gram but she cannot help me as she UNABLE TO FIND DRAWER KEYS ,THIS DRAWER HAS MY FILE ,SO I MUST CAME BACK MONDAY<br> Unacceptable !!!!! Who fault is that the UNABLE TO FIND DRAWER KEYS?<br> Is it the loyal customer fault who has been with this Bank for 12 years?<br> Can't just not go to work Monday,go to the bank because they couldn't find the keys?<br> It's their fault...so they must came to me/ came to my work place bring that form with them and make sure I sign it!!<br> If this is not sorted out AS SOON AS POSSIBLE ,IM MOVING MY ACCOUNT,WILL OPEN ACCOUNT IN ABSA