1 reviews | Active since Sept 2017
Bank unable to provide settlement letter for the 2nd time in less than 2 years
Last year i went through hell to get both a settlement letter and paid up letter for my cheque account with standard bank which was around the 16 September 2016. In August this year i paid up my rcp account however 2 weeks back went i went to the gateway brach after the bank owing me 168 i had to still pay in further 18 . The consultant had the nerve to tell me the phones are not working so she cannot call the credit division at the time i was there for a settlement letter and she **** that she sent me a blank email so i can liase with her. Further the customer complaints and resolution centre and info @ standardbank ignore my emails this week to attend to the claim. I know have to ask myself am i being victimised by both the bank and the credit division of standardbank as i always have had a bad experience . i am still awaiting paid up letter and confirmation my account has been closed. If no joy on this platform i will be going to the ombudsmab
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
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We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:
- Email: ***
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Clint Chetty
Complaint Resolution Centre
***
*** (fax)
***
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our management team.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
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