Bank unable to contact their own client.

The standard bank representative who is dealing with my original complaint Thabisile has been very kind however its almost been a month and this issue still hasn't been resolved because Standard bank are unable to contact the client who's account the payment was made into. What kind of bank cannot contact their own client for almost a month??! For all I know the client lives overseas or may be dead. Standard bank should reverse the amount immediately and sort it out with their client in their own time. If not I will be going to the ombudsman tomorrow.