YN
Yoshen N

1 reviews | Active since Sept 2013

16 Mar 2020, 09:37

Bank that *****s your money

Good Morning

On Saturday Night the 14/03/2020 I sent my friend an instant money voucher for R1000. he was unable to withdraw the money as it said error at the atm. I drove to an atm and tried to withdraw the money it said my account does not exist.

I used my partners money to pay my friend. I logged into my standard bank account to see my positive balance in my savings account turned into the exact same negative balance. I called into standard bank and was assured that everything would be sorted out in a few hours,

I logged back into my bank account now and I see that Negative balance and has turned into a positive balance but now my unclaimed instant money voucher is no where to be seen.

Please can you transfer my money back into my savings account.

MY MONEY

0
Replies (3)
Standard Bank
Standard Bank's reply16 Mar 2020, 23:31
Official
Dear Yoshen

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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YN
Yoshen N's update18 Mar 2020, 19:23
Reviewer Update
still no response. .
Standard Bank
Standard Bank's reply27 Mar 2020, 18:08
Official
Dear Yoshen
 
Thank you for posting your comments. 

An email was sent to you requesting further details. 

This matter has been closed, due to no response from you.

Kind regards 
 
Complaint Resolution Centre
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