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maraislionel M

1 reviews | Active since Oct 2016

17 Apr 2025, 12:31

BANK THAT BLOCKS AND DONT KNOW WHATS GOING ON!!!

What a SH!!! T bank, On Monday, my private banker card was used in America without my permission, and still they can't tell me how they got it when I'm sitting in South Africa. Now they've stopped my cards without even having the new card prior. I asked, What about my second card I've been using for years? And they said it will get stopped, and it's not possible that it would have ever worked; they are going to stop that as well. I am the owner of my accounts, and I can't even use my own cards or my second card. I am not even allowed to have two of MY OWN PRIVATE BANKER CARDS. WHAT A DISGRACE OF A SERVICE AND THE MENLYN MAINE BRANCH!!!!! THEIR HEAD IS JUST PROTECTING THE STAFF, AS THE PREVIOUS INCIDENT WHERE THEY STOPPED MY ACCOUNTS LIKE MICROSOFT, ETC., THAT HAD BEEN RUNNING FOR YEARS WAS ALL BLOCKED, AND I'M STILL WAITING FOR AN ANSWER. NEVER GO TO THE MENLYN BRANCH, AS THE BANK DOES NOT EVEN KNOW WHAT CARDS WORK AND DON'T WORK AND ALLOWS PEOPLE IN AMERICA TO GET BANK INFORMATION!!!!

ITS LONG WEEKEND TOMORROW AND NOW I CANT USE ANY OF MY CARDS AND NEED TO GO SIT IN A QUEUE TO GET HELP AS THE BANKER SAID THEY DONT HAVE CARDS. THEY STOPPED MY ACCOUNTS AND DIDN'T EVEN ASK IN ADVANCE FOR A SMOOTH TRANSITION

I WILL BE GOING TO THE OMBUDSMAN, AS ALL THE EVENTS THAT HAPPENED IN THE PAST HAVE ALSO BEEN LODGED WITH EVIDENCE OF RESPONSES AND WHAT THEY ARE DOING. WHAT A PATHETIC BANK!!

BEWARE OF THE MENLAINE MAINE BRANCH - WITH BANKERS SUCH AS HAYLEY GLEN AND HER MANAGER , ALL BUDDIES PROTECTING EACH OTHER

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Replies (11)
Standard Bank
Standard Bank's reply17 Apr 2025, 12:33
Official
Good day Lionel, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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maraislionel M's update17 Apr 2025, 14:25
Reviewer Update
Please let the boss of
Sri-Krishan, Avadhna A , contact me via email or cellphone, as telling me that my cards will all be stopped and I need to use my credit card is unacceptable. Long weekend and sitting without my cards because of the lack of service and security. Im so glad my business accounts is with FNB
Standard Bank
Standard Bank's reply17 Apr 2025, 14:48
Official
Dear Lionel 

Your concerns have been acknowledged and we're truly sorry for the inconvenience experienced.

We will reach out to the Banker and  request for urgent intervention.

Please be on the look out for further feedback.

 Kindest regards, 
Standard Bank Hello Peter Team 
*** 
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maraislionel M's update18 Apr 2025, 08:22
Reviewer Update
account,the weekendStill no contact or email from
Sri-Krishan, Avadhna Boss, please advise on the process for formal complaint and ombudsman process, as this is now weekend and still all my bank cards are blocked, and I, the owner of my account am now sitting the long weekend without access to my account. What bad service and a bank! Preventing me from using my own money—what a pathetic bank!
Standard Bank
Standard Bank's reply18 Apr 2025, 08:33
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously. 

We will revert with feedback as soon as possible. We appreciate your patience. Thank you. 

Kindest regards, 
Standard Bank Hello Peter Team 
***
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maraislionel M's update18 Apr 2025, 08:36
Reviewer Update
theasking, for theit'sSo it's a priority to leave a client without cards for a long weekend, and its a priority when one of your management members is doing what they want. I am asking last time, please give me someone that is managing her or her boss before I ask our dev teams to pull one of teh heads information and I directly contact him and make it public as a process to get proper assistance.
Standard Bank
Standard Bank's reply18 Apr 2025, 16:25
Official
Dear Lionel,

Your concerns have been acknowledged and we're truly sorry for the inconvenience experienced.

We will reach out to the Banker and request for urgent intervention.

Please be on the lookout for further feedback.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 


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maraislionel M's update22 Apr 2025, 08:25
Reviewer Update
Im not asking for the banker im asking for her boss. This will be the last time asking before I contacting the following management directly on there cellphone and send them a email. I can list the whole management of standard bank

  • Timothy Zimmerman
  • Sim Tshabalala
  • Yinka Sanni
  • Jacko Maree


You will have until 12:00 today so her boss can send me a email and contact me about this branch and there management's poor performance



Standard Bank
Standard Bank's reply22 Apr 2025, 11:34
Official
Dear Lionel 

Thank you for writing back to us.

We will follow up with our team and we will be in touch with further feedback.

Sorry for the inconvenience.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
Standard Bank
Standard Bank's reply22 Apr 2025, 12:29
Official
Dear Lionel 

Our Private Banking  team is trying to get hold of you.

Please confirm a convenient time they may contact you to further assist on this matter.

We're eagerly await your feedback.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 


Standard Bank
Standard Bank's reply22 Apr 2025, 14:08
Official
Dear Lionel 

Thank you for taking our call.

Our Private Banking team has confirmed to have been in contact with you to address the concerns raised.

We sincerely apologize for any inconvenience experienced in this regard.

Thank you 

 
Kindest regards, 
Standard Bank Hello Peter Team 
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