SW
Solomon W

1 reviews | Active since May 2010

28 Feb 2020, 23:02

Bank Teller needs a machine to tell her what bank note it is.

So Akisha (not sure how her name is spelled) at Standard Bank Brandwag in Bloemfontein reckons that she needs a machine to tell her whether a note is a R10 note or not... maybe she's colour blind, or doesn't know 10. Someone paid, amongst other notes, a bank note with the edges around it cut off, to our school. I worked as a bank teller many years ago, and we were trained on how to know when a damaged bank note is still valid or not. This particular note is still fully intact and only has a small part of its edges around it cut off. Such a note should be removed from circulation, and if it can't be done via a bank, who can do it? That note still has its full value, but Akisha feels that because her little teller machine kicks it out it's not worth anything. If she had placed it under a UV light she would have seen that it is a geniune note, and could have taken it to get it out of circulation.

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Replies (2)
Standard Bank
Standard Bank's reply02 Mar 2020, 12:12
Official
Hello Solomon
 
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply06 Mar 2020, 18:02
Official
Dear Solomon

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been attended to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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