WS
Willie S

1 reviews | Active since Mar 2010

08 Jul 2015, 10:26

Bank Teller bad attitude and extremely unhelpful

Went to withdraw cash. First told I had to order money before I can get it and had to tell them yesterday. Never informed that I could not withdraw more than 25k out of my account on a day by letter orvemail etc. Asked for R200 notes. Deliberately takes out R100 notes. Ask fir the manager. No manager called. Told I must wait for 10 min for safes to open. Said no problem will wait. Half an our later out the bank with my money never to return to that branch if I am treated in such a manner. Attitude got a bit better when I asked her name. Request number ***

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Replies (1)
Standard Bank
Standard Bank's reply08 Jul 2015, 12:57
Official
Hello willieswa,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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