JS
Jurgen S

1 reviews | Active since Aug 2015

21 Aug 2015, 13:09

Bank Statements

I have been with Standard Bank since i was 6 years of age. I have done all of my banking, student loans and car finance through them and have been a loyal client for 22 years. In all respects i have never been unhappy in any of my dealings with Standard Bank. As a company you have only ever been good to me. <br> Yesterday i got an opportunity that requires me to have my bank statements for the last 3 years. Internet banking and my Branch in Oudtshoorn can only supply me with the last 6 months worth of statements. I requested the statements on the internet banking site. The response was that i can get them but it is going to cost me R22 per page. I think as a service provider, this is bordering on highway ******* and i am extremely disappointed that it has come to this. The information belongs to me as much as it does to Standard Bank and I feel that i am entitled to it. I am at my wits' end and very unhappy with the state of affairs.

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Replies (1)
Standard Bank
Standard Bank's reply25 Aug 2015, 07:13
Official
Hello Jurgen Schoeman,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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